Customer Care - Bike Expert

Upway's mission is to make electric mobility accessible to everyone. We are building the largest platform for professionally-refurbished pre-owned e-bikes. Our goal is to offer consumers the broadest selection of e-bikes at competitive prices, all while providing the peace of mind that comes with professional reconditioning and warranties. By rapidly advancing our mission, we aim to accelerate the transition to more sustainable and efficient modes of transportation. This includes reducing waste through the extension of e-bikes' lifecycles and returning urban space to the community. We are enthusiastic about bringing this vision to life and playing our part in addressing some of today's most significant environmental and urban challenges.

Upway is an early-stage startup with backing from prestigious investment funds such as Sequoia Capital, Exor Ventures, Korelya Capital and Global Founders Capital (Rocket Internet). In our first two years, Upway has successfully expanded its operations across France, Belgium, Germany, the Netherlands, and the United States.